Refund & Cancellation Policy – Ai Chat Grow

Last updated: October 17, 2026

At Tech Skills Hub ("Ai Chat Grow", "we", "us" or "our"), we want you to be satisfied with the Service. This Refund & Cancellation Policy explains how cancellations, refunds and failed payments are handled for purchases made on https://aichatgrow.in (the "Service").

1. Subscription Cancellation

• You can cancel your subscription at any time from your account dashboard or by emailing support@aichatgrow.in.

• Cancellation stops future auto-renewal. Your plan and access remain active until the end of the already-paid billing period, unless otherwise required by law or stated in your plan terms.

• No cancellation fees apply.

• Cancellation does not automatically entitle you to a refund. Refund eligibility is explained below and remains subject to applicable law.

2. Money-Back Guarantee (First Purchase)

• New customers may request a full refund within 7 days of their first paid subscription purchase, subject to the conditions of this policy and applicable law.

• This guarantee applies once per customer and to the first subscription payment only. It does not automatically apply to renewal payments, subsequent purchases or plan upgrades.

• To request a refund, contact us within the 7-day period using the details provided in Section 5.

3. Refund Eligibility

Beyond the 7-day guarantee, refunds may be issued in the following circumstances:

• Duplicate payment — if you are charged twice for the same subscription period, the duplicate amount will be refunded after verification.

• Billing error — if an incorrect amount is charged due to an error on our side, the excess amount will be refunded after verification.

• Extended service failure — if a verified platform-wide outage attributable to us prevents access to core features for a prolonged period, we may provide a proportionate refund or account credit, as appropriate and subject to applicable law.

Nothing in this policy limits any refund or consumer rights that cannot legally be excluded.

4. Non-Refundable Items

Subject to applicable law and the refund guarantee above, the following are generally non-refundable:

• Partially used billing periods after the 7-day guarantee window. Cancelling mid-cycle does not ordinarily result in a proportionate refund for the remaining period.

• Renewal charges where cancellation was requested after the renewal date, except where a refund is required by law or approved under this policy.

• Consumable usage already used, such as message credits, AI credits and add-on volume.

• Third-party charges, such as Meta/WhatsApp conversation fees or SMS carrier fees collected directly by those platforms.

• Fees relating to violations of our Terms of Service that result in suspension or termination, except where otherwise required by applicable law.

5. How to Request a Refund

1. Email support@aichatgrow.in from your registered email address with the subject "Refund Request".

2. Include your account email, transaction or invoice reference, payment date and reason for the request.

3. We aim to acknowledge refund requests within 2 business days and resolve them within 7 business days, subject to payment-provider processing times and any additional verification required.

We may request further information reasonably necessary to verify your transaction and process the request.

6. Refund Processing

• Approved refunds will generally be returned to the original payment method through the payment gateway used for the purchase, where supported.

• Depending on the payment provider, bank or card issuer, funds may typically take 5–10 business days to appear after the refund is processed.

• Refunds are generally issued in the currency of the original transaction. Exchange-rate differences or fees imposed by banks or payment providers may apply.

• The time taken for the refund to appear in your account may depend on the payment provider and financial institution.

7. Chargebacks

If you believe a charge is incorrect, please contact us first at support@aichatgrow.in. We will make reasonable efforts to investigate and resolve billing issues promptly.

If a chargeback is initiated, we may review the transaction and temporarily restrict affected paid features where reasonably necessary to prevent fraud or manage the dispute, subject to applicable law. We will not restrict your rights to raise a legitimate payment dispute with your bank or payment provider.

8. Failed or Declined Payments

If a subscription renewal payment fails, we may notify you and retry the payment where supported by the payment gateway. If payment continues to fail, paid features may be paused or suspended until your billing details are updated and payment is completed.

Your account data will be handled in accordance with our Privacy Policy. Data retention and deletion remain subject to that policy and applicable legal requirements.

9. Contact

For questions about billing, cancellations or refunds, please contact:

Company: Tech Skills Hub
Brand: Ai Chat Grow
Email: support@aichatgrow.in
Mobile: +91 99719 79629
Address: Raiganj, West Bengal, 977128, India
Website: https://aichatgrow.in

Please include your registered email address and transaction reference when contacting us about a payment or refund.