Privacy Policy – Ai Chat Grow

Last updated: October 17, 2026

Tech Skills Hub ("Ai Chat Grow", "we", "us" or "our") operates the Ai Chat Grow platform available at https://aichatgrow.in (the "Service") — an all-in-one CRM, messaging and marketing-automation platform. This Privacy Policy explains what information we collect, how we use and protect it, and the rights you have over it. By using the Service, you acknowledge the practices described here.

1. Information We Collect

a) Information you provide

Account data — name, email address, username, password (stored hashed), company name and profile details you enter when registering.
Billing data — subscription plan, billing history and invoices. Card and payment details are collected and processed directly by our payment providers, such as Razorpay or other applicable gateways. We do not intentionally collect or store your full card number, CVV or banking credentials.
Content you upload — contacts, leads, messages, templates, media files and other business data you import into your workspace. This data belongs to you; we process it to provide, maintain and support the Service.
Support and contact-form data — messages, email addresses and phone numbers you submit when contacting us.

b) Information collected automatically

Usage data — log data such as IP address, browser type, device information, pages visited and actions performed, used for security, troubleshooting and improving the Service.
Cookies — small files used to keep you signed in, remember preferences and measure aggregated usage. You can disable cookies in your browser; some features may stop working. Where required, consent will be requested before non-essential cookies are set.

c) Information collected by our mobile app

If you use the Ai Chat Grow mobile app for Android or iOS, this policy applies to its processing of personal information. Depending on the app features you use, the app may process:

Device and app identifiers — if push notifications are enabled, Firebase Cloud Messaging (FCM) may generate a device registration token used to deliver notifications. Related technical identifiers may also be processed. See Firebase Privacy and Security.
Credentials stored on your device — session tokens and login credentials may be stored using secure device storage, depending on the app's implementation and enabled features.
Files you choose to attach — files you select for upload may be processed to provide the requested functionality.
Diagnostics — crash reports and error information may be processed to maintain and troubleshoot the app.

App permissions, storage practices and technical data collection depend on the app version and configuration. Please review the permissions requested by your installed version.

You can request account and data deletion through the available account settings or by visiting our Data Deletion page.

d) Information from connected platforms

When you connect third-party channels, such as the WhatsApp Business Platform, Facebook or Instagram through Meta, or other social and email providers, we receive data those platforms authorize, such as page or account identifiers, access tokens and messages needed to provide conversations and integrations. We process this information to provide the features you enable and subject to applicable platform requirements.

2. How We Use Information

We use information:

To provide, operate and maintain the Service and your workspace;
To process subscription payments and send invoices and billing notices;
To deliver, route and store the messages and campaigns you create;
To respond to support requests and send service notifications;
To secure the platform and prevent fraud, spam and abuse;
To comply with applicable legal obligations.

We do not sell, rent or trade your personal data or your customers' data to third parties.

3. WhatsApp, Meta and Other Platform Data

Ai Chat Grow is an independent software platform and is not affiliated with, endorsed by or sponsored by Meta Platforms, Inc. WhatsApp, Facebook and Instagram are trademarks of their respective owners.

Data received through Meta products, including the WhatsApp Business Platform, is processed to provide the messaging features you enable, subject to applicable Meta Platform Terms and the WhatsApp Business Messaging Policy.
We do not sell Meta platform data to third parties or use it for purposes prohibited by applicable platform terms.
Message content may be stored to display conversation history and provide the Service. Retention and deletion depend on the relevant feature, account settings, technical requirements and applicable legal obligations.
You are responsible for obtaining the necessary consent from your contacts before sending messages through the Service and for honoring opt-out requests.

4. Payment Information

Payments are processed by third-party payment gateways using their available security measures, including encrypted connections where supported. Each gateway processes your information under its own privacy policy and terms.

We may retain transaction records, such as the subscription plan, amount, date and transaction reference, for accounting, payment verification, customer support and legal compliance.

5. Sharing of Information

We may share information with:

Service providers — hosting providers, email delivery services, payment processors, analytics providers and other vendors needed to operate the platform, subject to appropriate contractual and confidentiality safeguards.
Connected platforms — third-party services you explicitly connect to your workspace, including Meta and WhatsApp, where sharing is necessary to deliver the requested integrations.
Authorities — government agencies, regulators or law-enforcement authorities where disclosure is required by law, valid legal process or necessary to protect our legal rights.
Business transfers — a successor or relevant party in connection with a merger, acquisition or transfer of business, subject to applicable privacy requirements.

We do not sell your personal information to third parties.

6. Data Retention & Deletion

We retain your information for as long as necessary to provide the Service, maintain your account, meet contractual obligations and comply with applicable laws.

You may delete individual records, such as contacts, messages or media, using available dashboard features. When an account is closed or a valid deletion request is processed, we will delete or anonymize the associated personal data within a reasonable period, subject to technical limitations and legal retention requirements.

Some information, including tax records, accounting records, transaction records, security logs or information required to resolve disputes, may be retained for longer where permitted or required by law.

Data-deletion requests: You may request deletion of your account and associated personal data by emailing support@aichatgrow.in from your registered email address. We may request reasonable information to verify your identity before processing the request.

7. Security

We use appropriate technical and organizational safeguards to protect personal information. These may include encrypted connections (TLS), password protection, access controls, security updates and other measures appropriate to the nature of the information processed.

No method of transmission or storage is completely secure. We continually work to protect information and will provide notifications where required by applicable law.

8. Your Rights

Depending on applicable law and your location, you may have rights to access, correct, update, obtain a copy of or request deletion of your personal information, and to exercise other rights available under applicable data-protection laws.

To exercise your rights or raise a privacy concern, contact us at support@aichatgrow.in. We will review and respond to requests within the period required by applicable law. We may need to verify your identity before acting on a request.

You may also contact the relevant data-protection authority where applicable.

9. International Transfers

Your information may be processed or stored in countries other than your country of residence, depending on our hosting providers and connected services. Where required, we will apply appropriate safeguards for international transfers in accordance with applicable law.

10. Children's Privacy

The Service is intended for business use and is not designed for children under 18 to create business accounts. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information improperly, contact us so we can review the matter and take appropriate action.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our Service, data practices or legal requirements. Material changes will be published on this page and, where appropriate or required, communicated by email. The "Last updated" date will be revised accordingly.

12. Contact Us

For privacy questions, data requests or complaints, please contact:

Company: Tech Skills Hub
Brand: Ai Chat Grow
Email: support@aichatgrow.in
Mobile: +91 99719 79629
Address: Raiganj, West Bengal, 977128, India
Website: https://aichatgrow.in

For privacy-related requests, please include sufficient details for us to understand and verify your request.